Contact
Talk to a real person
Questions about courses, teachers, times or fees? WhatsApp is the quickest way to reach admissions. Or book a trial and ask the teacher directly.
Admissions
WhatsApp, phone or email — whichever suits you.
Reply time: on WhatsApp, usually within an hour.
Where we teach: families worldwide, including the UK, USA, Canada, Australia, Europe and the Gulf, over Zoom, Google Meet or Jitsi Meet.
Best for email: fee questions, receipts and anything you want in writing.
What families usually ask us
Message us about any of these — or anything else. A real person from the admissions team replies.
- Which course to start withTell us your child's age and what they can read now; we suggest a starting point, or the teacher decides in the first free class.
- Male or female teacherBoth teach every course for the same fee. Say which you prefer and we match you.
- Class timesClasses run 24 hours a day, 7 days a week. Give us the times that suit you in your own time zone.
- Fees and paymentMonthly plans from 1 to 5 classes a week, paid by card, PayPal, Wise or bank transfer. Siblings and low-income families get 10% off.
- Changing teacher or timeAlready learning with us? Message us and we arrange it — no reason needed.
- Pausing for Ramadan or travelTimes can move for Ramadan, and classes can pause while you travel with unused balance carried over.
Quick links: Fees · Our teachers · Class rules · Refund policy · Child safety
Contact FAQ
Contact questions
How quickly do you reply?
On WhatsApp we usually reply within an hour, so it is the quickest way to reach us. Email is best for anything you want in writing.
Do I need to contact you before booking a free trial?
No. You can book the 3 free classes straight from the form; we then message you on WhatsApp to agree a time and a teacher.
Can I speak to the teacher before starting?
Yes — the first free class is that conversation. The teacher listens to your child read and answers your questions, and you can sit in.
Which countries do you teach in?
Families anywhere with an internet connection, including the UK, USA, Canada, Australia, New Zealand, Europe, the Gulf, Malaysia, Singapore and South Africa.
Who do I contact about a payment or a refund?
Email is best for anything you want in writing, such as receipts, refunds or billing questions. Your first paid month has a 7-day money-back guarantee.